Implementation Consultant, Public Safety Solution - Tyler Technologies - Troy, MI | JobsinMI.com

Implementation Consultant, Public Safety Solution

Tyler Technologies | Troy, MI

Tyler Technologies
The Employer has temporarily removed this posting

Implementation Consultant, Public Safety Solution

We are hiring Implementation Consultants to provide software training and implementation assistance to new and existing Tyler clients. Join a growing team of Implementation Consultants who work with our Public Safety clients across the U.S. In this role, you will train clients in the proper techniques for installing Tyler's products and in the use of related Tyler software. At Tyler Technologies Public Safety division, our mission is to partner with Police, Fire, EMS and 911 Dispatch to make our communities safer together. With more than 3,800 employees (and growing), Tyler has a proven track record of supporting our employees’ careers and lives.

Location

Troy, Michigan

Responsibilities

  • Work with colleagues and managers to implement and proactively manage a superior technology solution for our clients.
  • Understand clients' business processes and configure applications based on business needs and accepted best practices.
  • Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so client can be successfully utilizing the product.
  • Train users in system set up, administration and maintenance.
  • Assure client satisfaction and successful implementation.
  • Identify and report software gaps (work closely with our development team and impact future features and functionality of our products)
  • Proof and analyze data conversions
  • Continuously evaluate implementation and training procedures and make improvements to facilitate the best possible customer experience.
  • Create user documentation when required
  • Complete training summaries specific to the client following the training to assist other Tyler staff in providing quality customer care

Qualifications

  • Bachelor's Degree or comparable work experience
  • Ability to solve technical problems
  • Ability to travel extensively (90%) overnight to client sites across the U.S.
  • Valid driver's license and acceptable driving record
  • Excellent interpersonal and customer services skills
  • Strong problem-solving skills
  • Exceptional presentation and training skills



Job Code: 8018008-1
Posted On: 2018-02-20 01:48:32
Closing Date: Open Until Filled
Telecommute: No
Categories: Consultant, Information Technology
Job Status: Full Time
Similar Jobs: Within 25 miles of 48099, Consultant, Information Technology


Additional Contact Info

Phone: 207-518-4460