Product Owner, Public Safety Solution - Tyler Technologies - Troy, MI |

Product Owner, Public Safety Solution

Tyler Technologies | Troy, MI

Tyler Technologies
The Employer has temporarily removed this posting

Product Owner, Public Safety Solution

The Product Owner is responsible for understanding, defining and communicating product feature requirements to the development scrum teams, and serves as subject matter expert for the assigned product domain. This role will uniquely blend a product ownership role with user experience knowledge to create design solutions for the public safety domain.

The New World Public Safety solution encompasses our police and fire computer-aided dispatch (CAD), mobile units, inspections, and field reporting as well as the supporting back office police, fire, and corrections records. This essential product line for police and fire departments across the United States is used to effectively dispatch units and make them more efficient in their daily job functions.


Troy, Michigan


  • Serve as Product Owner for one or more functional product areas
  • Produce product designs for scrum teams using low and high fidelity prototypes
  • Bring persona definition to scrum teams; clearly communicate problem statement and why we are solving it
  • Write tactical use cases / user stories and feature specifications for Developers to code
  • Perform User Acceptance Testing (UAT) to validate that delivered code meets specifications
  • Research customer processes, needs and perceptions
  • Coordinate with user groups, advisory boards, and Sales organization on product suggestions
  • Work directly with Customers to validate and refine design solutions via show-and-tells to gain early feedback
  • Become immersed in the end-user experience via customer facing activities, such as police/fire unit ride-along opportunities and call dispatch center site visits
  • Day-to-day collaboration with Developers and QA Testers to clarify functional specifications for approved features
  • Manage and groom a product backlog that is several sprints ahead of Development
  • Collaborate with cross-functional teams to ensure cross-cutting requirements are understood
  • Work side-by-side with other Product Owners to vet product ideas and understand business and technical impacts of priority decisions and scope changes
  • Contributes to team environment with a positive attitude, demonstrates leadership and fosters knowledge transfer
  • Effective communicator who can navigate peer, executive and customer conversations
  • Self-starter who performs well in a fast-paced environment and can complete tasks with minimal direction


  • Bachelor’s Degree in CIS, MIS or related Technical field, or comparable work experience
  • Typically, 3+ years of experience in a requirements gathering and product owner role for software
  • Prior experience in a customer facing role
  • Strong in User Story definition and acceptance criteria creation
  • Knowledgeable on various technology platforms with respect to workflow and usage models (desktop clients, web, tablet, smartphone)
  • Understanding of Agile software development concepts
  • Experience developing or supporting complex software deployed to an enterprise
  • Experience in public safety or government space
  • Experience in Persona creation
  • Knowledgeable with prototyping software, such as Balsamiq and Axure
  • Experience working with remote team members

Job Code: 8018009-1
Posted On: 2018-02-26 02:06:21
Closing Date: Open Until Filled
Telecommute: No
Categories: Information Technology
Job Status: Full Time
Similar Jobs: Within 25 miles of 48099, Information Technology

Additional Contact Info

Phone: 207-518-4460