Senior Technical Writer - Tyler Technologies - Troy, MI | JobsinMI.com

Senior Technical Writer

Tyler Technologies | Troy, MI

Tyler Technologies

Senior Technical Writer assists team leadership with project management tasks as necessary.

Location

Troy, Michigan

Responsibilities

  • Extrapolates documentation tasks from requirement documents, story cards and defects for delivery through context-sensitive help, user/admin/install guides, what's new guides, e-learning components and videos. Content may be published online or in print form. Content should be proofread for proper use of grammar, punctuation and conformance with current style guidelines.
  • Maintains a strong understanding of Agile Development. Participates in instituting new and modifying existing Agile Development concepts.
  • Takes ownership and responsibility for multiple projects and actively prioritizes deadlines or competing tasks with minimal direction.
  • Identifies and responds to feedback and input from customers, both internal and external.
  • Actively participates in sprint planning, demo sessions, and customer UAT sessions.
  • Works closely with Development, Quality Assurance, and Customer Support personnel to produce content that conforms to established guidelines and best practices while ensuring accuracy and usability of the documentation.
  • Well versed in team as well as departmental tooling, such as Adobe® Technical Communications Suite (TCS), Atlassian® JIRA® and Confluence®, VMware vSphere®, and Microsoft® SharePoint®.
  • Lead initiatives of improving and documenting divisional process, style guides, and standards.
  • Leads team in streamlining documentation processes through advanced single-sourcing methods such as Knowledge Base (KB), DITA, and XML.
  • Work closely with peer leadership and team management to adhere to release plan milestone dates.
  • Leads efforts to evolve documentation deliverables through continued market research of industry trends and documentation tooling.

Qualifications

  • 5-7 years of experience in the documentation field, including producing online help systems or other web-based content.
  • Experience with the Adobe® Technical Communication Suite or equivalent products required.
  • Experience establishing a framework for Knowledge Base (KB), DITA, XML, and single-sourcing environments.
  • Experience with other advanced word processing, e-learning, graphic production, online help authoring tools, and web applications preferred. Examples include TechSmith® Camtasia® and Snagit®, Corel® PaintShop® Pro, and Adobe® InDesign®.
  • Provide samples of prior documentation deliverables to showcase in any scheduled interviews.
  • Able to work on multiple projects with varying deadlines and prioritize delivery with minimal direction.
  • Flexibility in adapting to an ever-changing environment while learning new concepts and software systems quickly.
  • Must be able to write content clearly and accurately for various audiences, both internal and external.
  • Possess the ability to work and communicate with other people or groups within the company to produce documentation deliverables.
  • Document and communicate assigned work and progress to immediate project team and management through team stand-up, staff, and one-on-one meetings.
  • Able to work both independently and participate in a team, including teams outside of the Documentation Department.
  • Work effectively in a strong customer service/team oriented environment.
  • Follow and make decisions based on established departmental and project guidelines.
  • Able to analyze and refine departmental processes.
  • Strong organizational skills and attention to detail while adhering to strict deadlines and project milestones.
  • Strong written and verbal English language skills (grammar, syntax, usage, and style issues).
  • BS/BA degree in English, Technical Writing, Instructional Design, Communications, or related field.



    Job Code: 8017031-1
    Posted On: 09/03/17
    Closing Date: Open Until Filled
    Telecommute: No
    Categories: Information Technology
    Job Status: Full Time
    Similar Jobs: Within 25 miles of 48007, Information Technology

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